A day of Finnish “efficiency”

The Scandinavian countries conjure up the image of being super efficient, especially because of small population with highly trained professionals in every sphere.

Yesterday was a lesson in what not to believe.

I have already drawn the wrath of a few for exposing the lack of competence of Finnish doctors, who in the main are inexperienced. Yesterday proved a lesson in incompetence of the highest order.

In the morning I had my blood test and my ECG. That went OK as I did not have to see any doctor. The result will be with me on Wednesday. I will refer them to my Indian doctor before I meet with the Finnish doctor next Monday.

In the afternoon, one of the newly arrived Indian engineers called me to tell me that he had fallen on Saturday and his right hand was in pain. As it was too late to go to our local health centre, as he stays in one of our apartments close to our home, I told him that after i finished my days work I would take him to the University Research Hospital Out Patient Section, as that is the only one which functions after 5 pm.

However, I warned him to have his dinner and take his computer or something to read as the process could take 4 hours or more.

Do you think he believed me?

I picked him up after my dinner at around 19:30. After finishing a couple more house calls, we reached the hospital by 20:15. We registered and got the initial paperwork over and sat down to wait. The waiting room was quite empty with just about a dozen people, patients with their friend waiting around.

9:15, 10:15, 11:15. 11:45 and we were called in to see a doctor. The young lady showed her inexperience in the way she felt the injured area. Of course, she came to no conclusion, so decided to get an X-ray.

So, of I took him to the X-ray section. As I know my way around that department because of my recent injury to my finger, I was able to complete that process within half an hour. The X-ray was on its way to the doctor.

Back we were at the waiting hall.

We waited till 2:45 to be called in by a doctor who confessed that he could not read the X-ray with any certainty and advised that I call the nurses in the morning so that we could get an opinion of a qualified radiologist!

Six and a half hours, and my young friend was sent away with no diagnosis but with the comforting thought that he had been given one free pain killer tablet. He said he would savour with great relish his free tablet! :-)

The total time spent with each doctor was not more that 5 minutes. The X-ray took 5 minutes. For 15 minutes patient contact, we waited 6 hours and a half.

When I reached home, Annikki was amazed that it had not taken 9 hours. :-)

My friend is likely to drumbeat his experience with all his other colleagues working in Oulu. I do not think many will want to visit the Out Patients Department in Oulu University Research Hospital!

A true indication of the professionalism of Oulu Doctors!